Frequently Asked Questions

Food can only be purchased and collected during the scheduled service windows: Breakfast, Recess and Lunch.

Breakfast: 8:00am – 9:00am | Recess: 11:00am – 11:30am | Lunch: Monday–Thursday 1:30pm – 2:00pm, Friday 2:00pm – 2:30pm

No. Students can only collect food during service windows. This keeps service fair and manageable during short breaks.

We operate 8:00am–2:00pm, Monday to Friday on gazetted school days.

Flexischools is a third-party platform used by many schools to manage online canteen ordering, payments and canteen communications.

You can register via the Flexischools app (App Store / Google Play) or on a computer. Flexischools provides step-by-step guidance during setup. For detailed instructions, please visit: https://support.flexischools.com.au/parents

Online orders close at 9:00am on the day of service and collection.

Online orders are priced approximately 5% lower because pre-ordering improves efficiency and reduces pressure during peak service windows. It helps us prepare accurately and reduce queues.

Flexischools is a third-party platform and applies its own fees (for example, a small per-order charge and payment processing costs). These are set by Flexischools and displayed clearly at checkout.

Yes. Students can purchase at the counter during service windows, subject to availability.

We accept Cash and EFTPOS. Mobile phone payments are not permitted at school.

Some items have limited quantities and are prepared based on demand. Online ordering is the best way to secure items in advance.

If your child is absent, please contact us as early as possible on the school day with the student name and order details. We will assess the situation fairly, taking into account preparation timing and food safety considerations.

Flexischools allows families to manage orders within the app prior to cut-off times. If you require further assistance, contact us with the order details and we'll advise what is possible.

Please contact us with: student name and year, date of order, service window (Breakfast/Recess/Lunch), and item(s) affected. We will review and resolve the issue appropriately.

Service times and menu availability may change on special school days. Where possible, updates are communicated in advance via Flexischools and the school newsletter.

Yes. Where required, we can support school-approved excursions or off-site activities with pre-ordered meal options coordinated through the school. Details, eligibility and ordering instructions are communicated when relevant via Flexischools and school channels.

From time to time, take-home meal options may be offered for added convenience. If available, these will be clearly listed in Flexischools with ordering details and collection instructions. Availability may vary depending on school requirements, timing and operational considerations.

We aim to provide clear labelling and practical options where possible. However, because a canteen is a shared environment, we cannot guarantee allergen-free preparation. Please see our Dietary & Food Safety page and contact us for severe allergies or complex needs.

Some menu items may be halal-friendly where applicable. Families with strict requirements should contact us for the most accurate item-specific guidance.